by karen | blog, performance improvement |
It took all my attention to follow the conversation – like walking through a maze with many wrong turns – there were so many words I was lost as to the point. Have you ever been surprised when someone obviously didn’t understand your communication...
by karen | blog, conflict |
When do you need to replace ‘No’ and ‘Know?’ ‘No’ stops: Innovation Relationships Engagement ‘Know’ opens possibilities and solutions. Don’t you want to ‘know’ about your colleagues, employees, friends, and family thoughts and...
by karen | blog, communication, conflict |
Charlie Todd’s Ted Talk gave me a present moment experience of his point: bring people together through public improv. While watching him on my iPad at the gym I was literally laughing out loud! Suddenly, several people were looking over my shoulder to see what was...
by karen | blog, performance improvement |
High Performance Health Care by Jody Hoffer Gittell The key message of this book is if you improve relational coordination you improve quality and efficiency. Relational coordination is the coordination of work through relationships of shared goals, shared knowledge...