Spiral Question

What do the words ‘unexpected wait’ conjure up for you?   The choice is always yours.  You are where you are and sometimes that is beyond your control. You could: Worry Be angry and blaming Use the time to read or write Look about you and explore the place and people...
Video blog – Suprise!  Opposite Communication

Video blog – Suprise! Opposite Communication

Situation comedies are often based on communication getting an unexpected or surprising response.  In a comedy it is funny, but in our professional and family lives not so much.  I notice in my work how often people will get the opposite of what they want when...

Spiral Question

What is the difference between nice and sincere? Nice tends to hide an unspoken lie. Sincerity is honesty tempered with kindness. Tip: To be sincere apply Spiral Impact concepts: Think through your Intention Center Ask Questions & Acknowledge   What tips can you...

HRH Rev Cycle Credo Survey a

  Hello Revenue Cycle Associates and Leaderhip, As most of you know, we’ve been working toward creating ‘one team’ in the Revenue Cycle Department. In the process, the majority of you have been involved in dialogue to create a ‘credo’....

Spiral Daily

How will you jingle bells this week? Seems to me these bells need some kind of connection before they can jingle! Do you need to connect with yourself or others to get the bells to ring? There is no right answer…just be sure to jingle! The best questions cause...