Grace at the Post Office

Friday afternoon I was at the post office; there were about 10 people in line waiting to deal with a real person.  I was at the automated mailing machine about 6 feet away. The mundane atmosphere was broken, kind of like birds react when a hawk is near, I witnessed a...

Spiral Daily

How do you ready yourself to communicate with another? “You must be a martial artist because you bow to me when we begin,” someone said to me at a meeting. While funny, there is deep lesson to be learned here. The martial bow is about honoring the...

Spiral Question

When do you need to replace ‘No’ and ‘Know?’ ‘No’ stops: Innovation Relationships Engagement ‘Know’ opens possibilities and solutions. Don’t you want to ‘know’ about your colleagues, employees, friends, and family thoughts and...

Is Listening Enough?

Just because you listen, do you really understand? I listened and heard clearly: “She is a bully.”  I thought she must intentionally hurt people. I was wrong. When I spiraled and asked, “What is she doing to earn that reputation?” I learned, she is asking people to...

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