by karen | blog, conflict |
Friday afternoon I was at the post office; there were about 10 people in line waiting to deal with a real person. I was at the automated mailing machine about 6 feet away. The mundane atmosphere was broken, kind of like birds react when a hawk is near, I witnessed a...
by karen | aikido, blog, Leadership, Spiral Daily |
How do you ready yourself to communicate with another? “You must be a martial artist because you bow to me when we begin,” someone said to me at a meeting. While funny, there is deep lesson to be learned here. The martial bow is about honoring the...
by karen | blog, conflict |
When do you need to replace ‘No’ and ‘Know?’ ‘No’ stops: Innovation Relationships Engagement ‘Know’ opens possibilities and solutions. Don’t you want to ‘know’ about your colleagues, employees, friends, and family thoughts and...
by karen | blog, conflict, performance improvement |
Just because you listen, do you really understand? I listened and heard clearly: “She is a bully.” I thought she must intentionally hurt people. I was wrong. When I spiraled and asked, “What is she doing to earn that reputation?” I learned, she is asking people to...