by karen | blog, conflict, performance improvement |
I went to a treacherous place…talking politics with people of different perspectives. It went well; I Spiral Impacted it! Repeating these three magic words made it possible: Tell me more. These words opened up a fascinating productive dialogue. Coupled with...
by karen | blog, centering, conflict, Spiral Impact |
It seems all too common to sacrifice growth and community to be ‘right’. Relationships, businesses, and governments falter as people defend STRONG positions by talking over each other, leaving the room or refusing to consider other opinions. Innovation...
by karen | blog, conflict, teams, Uncategorized |
I just expected entertainment. What I got was a great story about business acumen, conflict resolution and team building from the baseball movie, Moneyball. So often in decision-making, emotions and history cloud the facts hiding the real problem. Brad Pitt plays...
by karen | blog, conflict |
Fire hydrant meets frustrated computer user. Is this appropriate conflict resolution? I took this in Boston recently. Come up with the winning caption and you win a $20 Starbucks card. All entrees must be posted on the...
by karen | blog, performance improvement |
I learned quickly and hard: technical expertise and organizational skills alone don’t make for successful project management. Success was largely determined by my ability to influence and build relationships. As a degreed engineer, this was particularly tricky...