Spiral Daily 317

What’s a good way to respond to someone complaining? Ask, “What would you like from me, to listen or to solve?” When you ask two things happen, he or she becomes more aware that they are complaining and you get permission for your next response or...

Spiral Daily 315

How many words do you use to communicate? “A good conversation is like a mini skirt – short enough to retain interest, but long enough to cover the subject.” Celeste Headlee’s sister The best questions foster understanding, spark innovation,...

Spiral Daily 314

How do you know if you’ve communicated effectively? The best way is to ask what the person or people understood. Avoid asking ‘right?’ or ‘do you understand?’ because those questions give you no information as to what was understood. To...

Spiral Daily 290

What do you hear beyond words? Research shows 95% or more of communication of an emotional nature is nonverbal. How do you tune in? The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence – Spiral Daily poses one...

Spiral Daily 241

If your words were a utensil, would you be: A knife cutting A fork poking A spoon blending or something else? As a child, I heard frequently, ‘Sticks and stones can break my bones but words will never hurt me.’ This is so NOT TRUE! The best questions...