What’s the best way to handle someone complaining?
Spiral in a productive direction by asking:
“What do you want from me, to listen, solve it, or something else?” and/or
“What are you going to do to shift the situation?”
If you indulge complaining too long, the problem gets bigger to the complainer and takes you both down a negative spiral.
“What you’re supposed to do when you don’t like a thing is change it. If you can’t change it, change the way you think about it. Don’t complain.”
Develop Power with Grace.
Asking thoughtful questions is one aspect.
The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence –
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