What’s a good way to respond to someone complaining?

Ask, “What would you like from me, to listen or to solve?”
When you ask two things happen, he or she becomes more aware that they are complaining and you get permission for your next response or lack of it.
Often, it shortens the length of complaining.

The best questions foster understanding, spark innovation, diffuse negative conflict, and build influence – Spiral Daily poses one question each work day.

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